When will I receive my order?
All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 5-10 working days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.
What is the delivery time to the UK?
Delivery to the UK will take usually 5 working days.
Due to high demand there are some cases it can take up to 10 working days.
We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.
How can I track my order?
We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.
Which countries do you ship to?
Due to global supply chain issues, we only ship to the United States, United Kingdom, Europe Union, Canada, and Australia.
Will I be charged customs duties & fees?
Import taxes, duties, and customs fees may be charged once the parcel arrives at the destination, depending on the country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the recipient's responsibility and will not be covered by PenPioneer. For further details of charges, please get in touch with your local customs office.
How do I change my order?
If you need to change the shipping details or items for your order, please email email@example.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.
How do I cancel my order?
If you want to cancel, please email firstname.lastname@example.org within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be canceled.
We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.
What is your return policy?
We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at email@example.com. We will reply to your inquiry as soon as possible.
Will I have to pay the shipping fee for returns?
Yes, all return shipping fees are the responsibility of the customer.
What if my item is defective, incorrect, or damaged?
We will ship out a new product for you free of charge. Contact us at firstname.lastname@example.org and provide us with a picture(s) of the damaged item/part.
When will I receive my refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.
Is it safe to use my credit card on your site?
Omonti adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.
We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.